MOHAMMED YASIR KAZMI
Operations & Process Improvement Specialist
Nairobi, KE.About
Highly effective Operations and Process Improvement Specialist with over a decade of experience driving efficiency, optimizing workflows, and enhancing productivity across diverse industries including retail, F&B, and IT. Proven ability to leverage data-driven insights to identify inefficiencies, streamline operations, and implement strategic solutions that consistently reduce costs and improve overall organizational performance.
Work
Tronic Kenya Limited
|Multifunctional Sales and Operations Specialist
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Summary
Currently serving as a Multifunctional Sales and Operations Specialist, integrating expertise across sales, digital marketing, SAP systems, and HR to drive operational efficiency and market expansion for a leading retail company.
Highlights
Led comprehensive digital marketing initiatives, including website management, SEO optimization, Google Ads, and Facebook Ads campaigns, significantly enhancing online visibility and customer engagement.
Streamlined critical back-office operations by coordinating Accounting, HR, and Inventory Management functions within SAP, improving data accuracy and process efficiency.
Drove sales performance as a Sales Representative, consistently achieving targets and contributing to overall revenue growth through effective customer relationship management.
Implemented robust inventory control protocols within SAP, optimizing stock levels and reducing carrying costs while ensuring product availability.
TRADETRONICS KENYA LIMITED
|Director
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Summary
As Director, spearheaded strategic growth initiatives and fostered robust customer relationships for an electronics distribution company.
Highlights
Developed and analyzed comprehensive performance reports on sales, customer acquisition, and purchase awareness, identifying key growth metrics to inform strategic goal setting for sustained business expansion.
Cultivated and maintained outstanding customer relationships by providing excellent support and resolving queries, enhancing client satisfaction and loyalty.
Kazmi Kitchen
|Director
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Summary
Directed all operational aspects of a culinary establishment, ensuring high service standards, team efficiency, and strict adherence to quality and safety protocols.
Highlights
Optimized staffing and resource allocation by monitoring service periods and realigning team positions, ensuring optimal coverage and enhancing customer satisfaction.
Improved organizational efficiency by conducting daily pre-shift and weekly departmental meetings, fostering strong communication and accountability across teams.
Ensured 100% compliance with stringent food safety procedures and quality control guidelines, mitigating risks and upholding brand reputation.
BUY AND TALK
|Director
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Summary
Directed operational efficiency and team coordination, consistently exceeding performance goals through strategic planning and effective relationship management.
Highlights
Exceeded performance goals through effective prioritization and a consistent work ethic, demonstrating strong commitment to achieving business objectives.
Built and maintained courteous and effective working relationships with stakeholders, fostering a collaborative and productive environment.
Optimized team availability and resource allocation by effectively managing bookings, improving operational efficiency and service delivery.
Ensured timely project completion and adherence to deadlines through excellent planning and coordination skills.
PHONEARENA
|Purchase Manager
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Summary
Managed procurement and distribution operations for a mobile phone retailer, focusing on optimizing supplier relationships and achieving sales targets.
Highlights
Managed the distribution of Samsung and other phone brands, aligning purchasing with sales targets to ensure product availability and market competitiveness.
Cultivated and maintained strong supplier accounts, negotiating favorable terms to optimize procurement costs and ensure consistent product supply.
MPPS (1998) LTD
|IT Manager
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Summary
Managed IT infrastructure and system integration, overseeing the seamless adoption of new technologies and providing comprehensive staff training.
Highlights
Successfully integrated new stock systems into the existing ERP, enhancing data flow and operational efficiency across departments.
Provided comprehensive training to staff on ERP utilization, improving user proficiency and maximizing system adoption.
AUTOMECH DIESEL SERVICES LTD
|Accountant
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Summary
Managed comprehensive accounting functions, ensuring financial compliance, efficient invoicing, and robust system maintenance for a diesel services company.
Highlights
Managed all company accounts, including invoicing and online tax filings, ensuring 100% compliance with KRA standards.
Implemented regular upgrades and backups of operating systems, antivirus, and databases, safeguarding critical financial data and ensuring system integrity.
Provided technical support by diagnosing Common Rail Injectors, contributing to operational continuity and efficiency.
DELL INTERNATIONAL
|Call Centre Representative, Provide Technical Support
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Summary
Provided technical support to international clients, resolving complex issues and ensuring high levels of customer satisfaction for a global technology leader.
Highlights
Resolved a high volume of technical inquiries for Dell International clients, consistently achieving customer satisfaction targets.
Utilized diagnostic tools and troubleshooting techniques to resolve complex hardware and software issues efficiently.
Maintained accurate records of customer interactions and technical resolutions, contributing to knowledge base improvements.
MICROSKILLS INFORMATION TECHNOLOGIES LTD
|Assistant Systems Administrator
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Summary
Administered and maintained IT systems, providing comprehensive technical support, system configuration, and user training for a technology solutions provider.
Highlights
Performed troubleshooting and repair for a range of PCs, both in-house and at client premises, minimizing downtime and ensuring continuous operations.
Installed and configured various Desktop OS and applications, ensuring optimal system performance and user functionality.
Configured and maintained critical server infrastructure, including mail, web, and proxy servers on Windows and Linux platforms, ensuring robust network services.
Developed technical and user documentation for implemented solutions, facilitating knowledge transfer and user adoption.
Trained end-users on new systems and applications, enhancing their technical proficiency and productivity.
Education
Bangalore University
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Bachelor
Business Administration
Oshwal College
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Diploma of Higher Education
BUSINESS ADMINISTRATION
NAIROBI JAFFERY ACADEMY
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GCSES
Certificates
Microsoft Certified Systems Engineer (MCSE)
Issued By
Microsoft
Cisco Certified Network Associate (CCNA)
Issued By
Cisco
Skills
Operations Management
Process Improvement, Workflow Optimization, Performance Reporting, Data Analysis, Operational Tracking, Resource Allocation, Compliance Management.
Sales & Marketing
Sales Management, Digital Marketing, SEO, Google Ads, Facebook Ads, E-commerce Operations, Customer Relationship Management, Market Penetration.
IT Systems & Support
SAP Systems, System Administration, Network Configuration, Server Management (Windows/Linux), Troubleshooting, Hardware/Software Installation, ERP Integration, Technical Documentation, Data Security, Database Management.
Financial Management
Accounting, Invoicing, Tax Filing (KRA), Inventory Management, Cost Reduction.
Leadership & Coordination
Team Leadership, Project Coordination, Stakeholder Management, Strategic Planning, Process Adherence, Cross-functional Collaboration, Training & Development.
Procurement
Supplier Management, Distribution Management, Negotiation, Supply Chain Optimization.
Web Development
Website Building, Implementation.
References
References
Available upon request